Frequently asked questions to our hotel

We have compiled an overview of our guests' most frequently asked questions here. If the desired response is not listed, we look forward to your contact request.

How to get there

From the International Airport Düsseldorf you can reach the airport really easily. You take the subway S11 towards “Bergisch Gladbach” and get off after about 40 minutes at the station “Norf”. From the station the hotel is about 10 minutes walking distance on “Am Derikumer Damm”  

If you come from Cologne on highway A57 take the exit “Neuss-Norf”. At the next traffic light turn right on “Norfer Straße”. At the next junction turn left onto “Am Goldberg”. After 150 meters you will reach another junction. Here turn left onto “Am Derikumer Hof”. At the end of the street the Mercure Hotel Düsseldorf Neuss is located.

From the main station Neuss you can reach the Mercure hotel Düsseldorf Neuss in only 20 minutes. Take the Subway S11 towards Bergisch Gladbach. After only two stations you get off at “Norf” and walk about 10 minutes along the river “Norfbach” until you reach the hotel.

Yes. In front and in the back of the hotel are parking spaces for hotel guest for 3 € per day, per car. For a fee of 5 € per day you can also park your car in our underground car park.


Your room is available for you from 3 p.m. on arrival day.

Please leave your hotel room until 12 am on your departure day.  

At the Mercure Hotel Düsseldorf Neuss dogs are welcome. The additional fee per dog in the room is 10€ per day.  

In the hotel up to two children until the age of 16 stay free of charge in their parents‘ room. Breakfast is already included.

We accept the following credit cards: Master Card, Visa Card, American Express, EC-Cash/ Maestro, Diners Club,

Yes. Our restaurant offers delicious dishes all day around. In summer you can also eat on the terrace with view on the outdoor swimming pool.

Yes. The WiFi access is free of charge for all guests in our hotel.


The hotel in Neuss is located in a natural area and is perfect for a trip to the Rhine-Neckar Region. There are nice jogging trails around the hotel. In only few minutes you also reach the city of Duesseldorf. Find out here, what you can discover here.


Mercure Hotel Düsseldorf Neuss
Am Derikumer Hof 1
41469 Neuss

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