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Frequently asked questions

We have compiled an overview of our guests' most frequently asked questions here. If the  response you are looking for is not listed, we look forward to your contact request.

How to get there

From the International Airport Düsseldorf DUS you can reach the hotel really easily. Take the suburban railway S11 towards “Bergisch Gladbach” and get off after about 40 minutes at the station “Norf”. The hotel is about 10 walking minutes away from the station.

Coming from Cologne via the A57 motorway, take the exit “Neuss-Norf”. At the next traffic light, turn right on “Norfer Straße”. At the next junction, turn left onto “Am Goldberg”. After 150 m you will reach another junctiion where you turn left onto “Am Derikumer Hof”. Our hotel is located at the end of the street.

From the Neuss main station,  you will reach the Mercure hotel Düsseldorf Neuss in only 20 minutes. Take the suburban railway S11 towards Bergisch Gladbach. After only two stations you get off at “Norf” and walk about 10 minutes along the river “Norfbach” until you reach the hotel.

Parking spaces are available in front of and at the back of the hotel for € 4.00 per day and car. For a fee of € 6.00 per day and car, you are also welcome to park your vehicle in our underground car park.


Your hotel room will be available for you from 3:00 p.m. on the day of arrival.

We kindly ask you to vacate your room by 12:00 noon on the day of departure.

Pets are welcome at our hotel against a cleaning fee of € 10.00 per day/pet.

1 child up to the age of 16 years stay free of charge in their parents‘ room. Breakfast included.

We accept the following credit cards: MasterCard, VISA, American Express, EC-Cash/ Maestro, Diners Club

Hotel restaurant:

  • daily 6:00 a.m. - 10:00 p.m.

Breakfast buffet:

  • Monday - Friday 6:30 a.m. - 9:30 a.m.
  • Weekends and public holidays 8:00 a.m. - 11:00 a.m.


  • 12:00 noon - 10:00 p.m.

Summer terrace:

  • 3:00 p.m. - 10:00 p.m.

Hotel bar:

  • Monday - Thursday 8:00 p.m. - 1:00 a.m.

Free Wi-Fi is available throughout the hotel.


The hotel in Neuss is located in a natural area and is perfect for a trip to the Rhine-Neckar Region. There are nice jogging trails around the hotel. In only few minutes you also reach the city of Duesseldorf. Find out here, what you can discover here.


Mercure Hotel Düsseldorf Neuss
Am Derikumer Hof 1
41469 Neuss

Navigation: Am Derikumer Hof 8